![]() ![]() All questions regarding pre-orders, please check our Pre-Order Policy Customers must follow the return & refund procedure. A 10% transaction fee will be applied. Once the packages in carrier's hand, we will no longer able to cancel. If your orders placed by mistake, please contact us immediately to request a cancellation. We process our in-stock orders pretty quick, usually within 24 hours or even sooner. ![]() If customers need shipment insurance, please contact us before making any purchases.Īll questions regarding cancellation & return, please check our Return & Refund Policy This means that the risk of loss & damages and title for such items pass to you upon our delivery to the carrier. We will not simply pick the most economical method, but the most efficient for your orders. If you have a specific date you need the order by, contact us at of Loss & Damages:Īll items purchased from RabbitTail Hobby are made pursuant to a shipment contract. The shipping carriers and methods vary from USPS, FedEx, UPS and DHL in our choice.A tracking number is always provided through email notification for all shipping methods.For pre-orders please check Pre-Order Policy.If we get too busy behind the schedule, we will have an announcement in the home page. Most of time, we pack and ship out in-stock orders within 24 hours after they have been placed.Customs policies vary widely from country to country please contact your local Customs office for more information. We have no control over these charges and cannot predict them. These fees are the sole responsibility of the recipient. Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country.we won't be able to retrieve them or refund the order. We do ask our international customers making sure to leave a valid shipping address. If the packages get lost in your area.The total amount is calculated by the carriers during the checkout. International Shipping fees are based on the actual product weights and dimensions.Outside of the mainland area, s hipping fees are based on the actual product weights and dimensions. The total amount is calculated by the carriers during the checkout.customers (Mainland) who order $100 or more There is no minimum purchase or product restrictions.įree shipping for U.S. $5.99 Flat Rate Shipping is on all orders shipping to street addresses within the contiguous United States.So, yes, pre-orders are charged immediately during checkout. We do ask that the customers pay in full at the time of order. Once your order is actually shipped, you will receive an email notification with a tracking number. Especially, during the pandemic time, delay is very often occurred. the actual shipping time might be earlier or much later. And please keep in mind, this is a "estimated" time. We do not have a specific date because most of the manufacturers do not tell us that neither. You can find those estimated shipping times in the items' description. A 10% Cancellation fee will be applied. Cancellation due to manufacturers or unforeseen incidents, A full refund will be issued immediately. You can cancel your pre-order within 30 days after order placed. If the price drops on our site at any time during the pre-order period, you will receive a store credit for the difference. ![]() We will ship out any pre-orders once they become available, even if you pre-order multiple items under the same order number. (Cancellation might happen due to manufacturer or unforeseen incidents) As long as orders placed before the P/O date.
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